Do I need a doctor’s referral to see a physiotherapist?
No, you do not need a referral to see a physiotherapist at The Joint Physiotherapy. However, some insurance companies may require a referral for coverage, so it's best to check with your provider if you are submitting for reimbursement to an extended healthcare provider.
What should I expect during my first visit?
During your first visit, our physiotherapist will conduct a thorough assessment to understand your medical history, current condition, and goals. This includes physical examinations and discussions about your symptoms and lifestyle. Based on the assessment, a personalized treatment plan will be developed. We often have time to begin treating during the initial assessment as well.
How long are physiotherapy sessions?
Initial assessments typically last about 60 minutes, while follow-up sessions are usually 30-45 minutes, depending on your treatment plan and progress.
What should I wear to my appointment?
Wear comfortable, loose-fitting clothing that allows easy movement. Athletic wear or gym clothes are ideal. If we need to assess a specific area, it is beneficial if we can easily access that body part. Tight or inflexible clothing (such as jeans) can be cumbersome. Don’t worry, we have gowns and changes of clothes if you forget!
How soon will I see results?
The time frame for seeing results varies based on the individual and their specific condition. Some patients experience relief and improvement after just a few sessions, while others may require a longer treatment plan. This will be discussed in details with your therapist during the initial assessment.
What is your cancellation policy?
We request at least 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a cancellation fee.
How often will I need to come for treatment?
The frequency of visits will depend on your specific condition and treatment plan. Your physiotherapist will collaborate with you to recommend a schedule that best suits your needs to achieve optimal results.
Can I choose my physiotherapist?
Absolutely, you can choose your physiotherapist based on your preferences and their areas of expertise. Our team will work to match you with the best therapist for your needs!
Will I be sore after my session?
It's common to experience some soreness after a physiotherapy session, especially if manual therapy, needling or exercises were involved. This should subside within a day or two. If you have any concerns, please discuss them with your physiotherapist or reach out to us!
Why do I need to have an assessment?
An assessment is essential to understand your specific condition, medical history, and goals. It allows the physiotherapist to create a personalized treatment plan tailored to your needs, ensuring the most effective care. We book extra time for these visits, because an accurate diagnosis and treatment plan is integral in ensuring your get achive a positive outcome in the shortest time period possible.
How do I book an appointment?
You can book an appointment by calling our clinic, using our online booking system on our website, or visiting us in person. Our friendly staff will be happy assist you in scheduling a convenient time for your visit.
What treatment methods do you use?
Our treatment methods include manual therapy, therapeutic exercises, modalities (electrotherapy, ultrasound, shockwave, mechanical traction, etc.), dry needling, and education on the injury or condition being treated.
How many sessions will I need?
The number of sessions required varies depending on your condition, its severity, and your individual progress. Your physiotherapist will discuss your treatment plan and expected timeline during your initial assessment and on an ongoing basis throughout treatment.
Can physiotherapy help with chronic pain?
Yes, physiotherapy can be highly effective in managing and reducing chronic pain. Through personalized treatment plans, we aim to improve your function, mobility, and quality of life.
Will I need to keep coming back for treatment on an ongoing basis?
Our objective is always to get our patients to feel better as soon as possible, and enable them to manage symptoms independently with an exercise program or other independent management techniques. We do our best to get results for patients in a timely manner and get you back to your functional as soon as possible!
Is physiotherapy covered by insurance?
Many insurance plans cover physiotherapy services. We recommend checking with your insurance provider to understand your coverage details. We can provide you with the necessary documentation for reimbursement, but coverage offered by your extended healthcare insurer is confidential between you and them.
Do you offer direct billing?
Yes, we offer direct billing for most major insurance providers. Please bring your insurance information to your appointment, and we can take care of the billing process for you as long as we have a valid credit card on file for any outstanding balances.
What payment methods do you accept?
We accept various payment methods, including cash, debit, and credit cards. Payment is expected at the time of service unless otherwise arranged.
Are there any funding options available for physiotherapy?
Certain conditions and circumstances may qualify for funding through worker's compensation, motor vehicle insurance, or extended health benefits. Our administrative team can assist you in navigating these options.
How do I apply for a job at The Joint Physiotherapy?
To apply for a job, please visit our Careers page on our website or our Indeed page. Select the position you are interested in and follow the instructions to submit your resume and cover letter.
Do you offer internships or clinical placements?
Yes, our team is passionate about mentorship. We have several University of Alberta affiliated clinical educators at the Joint! We offer internships and clinical placements for students pursuing careers in physiotherapy and related fields. Please contact us for more information!
What is the hiring process like?
Our hiring process typically involves submitting an application, undergoing a phone or video interview, and then participating in an in-person interview. Final candidates may be asked to complete practical assessments or background checks depending on the position!
What is the work environment like at The Joint Physiotherapy?
We foster a collaborative, fun, and energetic work environment. Our team thrives on teamwork, innovation, and a positive atmosphere. We value each team member’s contributions and strive to make each day enjoyable and fulfilling.
What is the onboarding process like for new employees?
New employees go through a structured onboarding process that includes orientation, training, and mentorship. We ensure that new team members are well-integrated into our clinic and understand our practices and values.
How can I volunteer at The Joint Physiotherapy?
To volunteer, please contact us directly through our website or email. We have various volunteer opportunities available, and are happy to explore creating opportunities based on each individuals circumstance!
What types of volunteer opportunities are available?
We offer a range of volunteer opportunities, including assisting with community events, supporting administrative tasks, and helping with patient care under supervision. Specific opportunities depend on current needs and your areas of interest.
Do I need any qualifications to volunteer?
While specific qualifications are not required, we look for individuals who are passionate about healthcare and community service. Any relevant experience or training is a plus.
Can volunteering at The Joint Physiotherapy lead to a paid position?
Volunteering can provide valuable experience and networking opportunities. While it doesn’t guarantee a paid position, it can enhance your resume and potentially lead to job opportunities within our clinic.
How does volunteering benefit me?
Volunteering at The Joint Physiotherapy offers the chance to gain hands-on experience in a healthcare setting, build professional relationships, and contribute to the well-being of the community. It’s also a fulfilling way to give back and develop new skills.
What is the process for becoming a volunteer?
The process typically involves submitting a volunteer application, attending an interview or orientation session, and undergoing any necessary training. We aim to ensure that our volunteers are well-prepared and integrated into our team.
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